Refund & Returns Policy

At Pinch Perfect, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help and will do our best to make things right.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all original accessories (where applicable).
• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

• Products that have been used or damaged after delivery (unless they are faulty).
• Items returned without their original packaging.
• Items that have been intentionally damaged or misused.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at pinchperfectstore@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We'll assess the issue and, where appropriate, arrange a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

If you're returning an item because you've changed your mind, return shipping costs are your responsibility.

If the return is due to a damaged, defective, or incorrect item, Pinch Perfect will cover the reasonable return shipping costs.

How to Start a Return

To request a return, please email support@pinchperfectstore.co.za with:

• Your order number
• The reason for your return
• Photos (if the item is damaged or defective)

Our team will review your request and provide you with the next steps.

Need Assistance?

If you have any questions about our Returns & Refund Policy, we're happy to help. Contact us at support@pinchperfectstore.co.za, and our support team will get back to you as soon as possible.